Support For Families

NaviCare/SoinsNavi is a navigation centre that provides free, personalized help for families with a child with complex care needs under the age of 25. If you need assistance finding resources and services for either yourself or your child/youth, you can call our toll-free number at 1-888-641-1977 Monday to Friday 9am to 5pm and speak with our patient navigator. Through a personalized and family-led process, our navigator will help you define goals and access appropriate resources and services in a timely manner.

Each family's experience with NaviCare/SoinsNavi is unique. Families call for a variety of reasons including (but not limited to):

  • Finding programs and services when their child/youth is newly diagnosed

  • Finding summer camps, respite care, or after school care

  • Getting help with completing complicated applications to access a program or service

  • Needing assistance working with the care team

  • Needing support as they are feeling overwhelmed 

Does my family qualify for this service?

A child or youth with complex care needs requires significant additional medical/health, social, and/or educational support beyond what is required by children in general. 

Complex care needs can be physical, mental, emotional, social, cultural, or spiritual in nature. Our patient navigator can work with families who have a child/youth with multiple diagnoses and many care providers or families who have a child/youth with no diagnosis, to help them navigate health, education and social systems. If you believe it is a complex care need, we do too.

Youth over the age of 16 are also welcome to call and speak with our patient navigator directly. 

Care providers are encouraged to read more information regarding our services on our For Professionals page.

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“When we came home with Sophie it felt like there was nowhere to go for parents with a child with Cerebral Palsy. It would have been nice to have had that NaviCare pamphlet and to see that number to know somebody who could have helped at that time.”
— Lisa Morissette, Family Advisory Council member at NaviCare/SoinsNavi, She has experience caring for a child with complex care needs.